I. Definition
“Z.ai” shall mean the platform operated by JINGSHENG HENGXING TECHNOLOGY PTE.LTD that provides generative AI services (such as API services) to individual and business users, including new service types we may develop from time to time. (also referred to as the “Services”). “Platform Rules” shall mean all rules, interpretations, announcements, notices, and other content that have been published or may be published in the future by the Z.ai.II. Registration and Security
The Z.ai may be accessed without registration. However, to use the core services or features of Z.ai, you may be required to apply for an account and log into our Services using your account. Please keep your created key(s) securely, prevent any form of leakage, do not share or publicly disclose your key(s) with others, and do not expose your key(s) in browser or other client-side code. You will be solely responsible for any fees incurred and losses caused by sharing or leaking your key(s). We have the right to restrict, suspend or terminate your access to or use of the Z.ai or certain Services (or any features within the Services) if in our sole and absolute opinion, you are in breach of the Terms.III. Using Z.ai Services
- You have the right to use the Services provided by the Z.ai in accordance with the terms and conditions of these Terms and Platform Rules. As generative artificial intelligence technology, models, and products continue to evolve, along with changes in laws and regulations, we may add, upgrade, modify, suspend, or terminate services, or make necessary adjustments to the technology, method, and performance of the Services. If such changes may affect your rights, we will promptly notify you through in-site notifications, website announcements, or via email. If you continue to use the Services after the changes, it indicates your acceptance of the adjusted service content.
- As a user of our Service, you should comply with the requirements of these Terms, adhere to principles of voluntariness, equality, fairness, and good faith, not use this service to infringe upon the legitimate rights and interests of others or to seek improper gains, and not disrupt the normal order of the internet platform. You should comply with any and all applicable laws, regulations and policies of jurisdictions including but not limited to the United States, the European Union and/or other government authorities.
- When using Z.ai services , you should comply with relevant laws, regulations, and platform rules, ensuring that you possess the necessary qualifications and capacities required by laws and regulations in the jurisdiction where the services are used. You are prohibited from engaging in or facilitating any of the following actions or any other illegal activities, including but not limited to: a) Using the Services in any way that compromises or threatens critical infrastructure or national security. b) Harming national interests of any country or jurisdiction. c) Inciting racial discrimination or hate crimes, or inciting, facilitating, or promoting violent extremism, terrorism, or hateful conduct. d) Undermining freedom of religion or inciting discrimination based on religious beliefs. e) Using the Service to create, publish or disseminate false information that may mislead or harm the public or any individual. f) Creating or disseminating obscene, pornographic, violent, murderous, terroristic, or criminal incitement content. g) Submitting, creating or disseminating content that is sexually explicit, suggestive, visually shocking, or otherwise disturbing. h) Using the Z.ai service in any manner that violates the rights of any third party, including but not limited to fraud, scams, spamming (SMS/email), or engaging in disrespectful, aggressive, hateful, abusive, insulting, or defamatory conduct toward any third party. i) Without proper authorization, you may not provide to Z.ai or collect, process, disclose, infer, or generate the personal information of others through Z.ai. You are strictly prohibited from using the Service in any manner that may infringe upon the personal information protection rights and privacy of any third party, including but not limited to the unauthorized collection, storage, or dissemination of any individual’s personal data, home address, phone number, email address, identification details (such as national identification number, social security number, passport number), or credit card information. j) Using the Services in any manner that endangers or exploits children, including any form of child sexual abuse or exploitation, as well as developing applications, tools, products, or services that are inappropriate for minors. k) Promote, encourage, or provide instructions on self-harm, suicide, or other dangerous activities that could lead to serious harm or death. l) Directly or indirectly, manipulate, redirect, divert, or hijack traffic, readership, or engagement related to Z.ai’s products and services, whether independently or in collaboration with third parties. m) Conducting any other prohibited behavior by applicable laws or regulations.
- You should not engage in any activities that endanger the network and system security of Z.ai during your use of the Services, including but not limited to: a) Unauthorized access to networks, interference with normal network functions, data theft, intentional dissemination of malicious programs or viruses, or any other activities that endanger network security and order are strictly prohibited. b) The use of deep linking, page scraping, social bots, spiders, or other automated means to access this service or third-party services through this service, for the purpose of accessing, obtaining, or monitoring any unauthorized data, content, or servers/accounts, is strictly forbidden. c) Providing technical support, advertising, payment processing, or any other assistance to facilitate activities that endanger network security is prohibited. d) Reverse engineering, decompiling, disassembling, or attempting to extract data from Z.ai algorithms, source code, mechanisms, or any related components is strictly prohibited. e) You may not bypass, circumvent, or disseminate methods or techniques designed to bypass or circumvent the security measures implemented by Z.ai to prevent actions prohibited under these Terms. f) You may not use Z.ai to develop, train, or enhance any algorithms, models, or technologies that directly or indirectly compete with us is prohibited. g) Any other usage that may harm our interests is strictly forbidden.
- You should comply with the following rules when using the service: a) You may not use this service dishonestly, including but not limited to falsely claiming that AI generated content (“Outputs”) is human-created, disguising human-created works as Outputs, engaging in deceptive advertising, marketing, transactions, fabricating discussions, generating fake public opinion trends, or manipulating engagement metrics such as readership, views, likes, plays, shares, or inducing interactions such as tipping, liking, or voting. b) You may not distribute or publish inappropriate Outputs using Z.ai through any means, including but not limited to copying, taking screenshots, screen recording, screen sharing, or live streaming. c) Unless otherwise agreed, you may not remove, modify, or obscure any AI identifiers added to Outputs by Z.ai, regardless of the form in which such identifiers are presented. d) You shall adopt technical measures to add identifiers and maintain logs in compliance with applicable laws. AI-generated Outputs shall be prominently marked at reasonable locations to indicate that it is generated by AI. e) You may not violate these Terms, any applicable law, or any rights of third parties, including but not limited to intellectual property rights, confidentiality obligations, or prior contractual rights.
- You should follow these rules in the scenarios listed below: a) You shall not use Z.ai to conduct any decision-making activities, including but not limited to high-risk automated decision-making in areas that may materially affect the safety, rights and interests, or well‑being of individuals and society, such as health, education, credit, and critical infrastructure management. b) You may not use Z.ai for any services that require subject qualification or professional review, or as a substitute for professional services, including but not limited to professional fields such as medical care, legal services, news reporting, education, and investment and financial management. c) You may not use the Services to generate content intended for or related to political campaigns. d) If you create virtual characters using the Z.ai, you shall ensure that the virtual characters’ images, avatars, names, character settings, and data and content in the creation process do not infringe third-party rights, and shall not use virtual characters to engage in any acts that may constitute unfair competition. e) You may not steal or misappropriate domain names, websites, links, text, images, videos, data or any other content from Z.ai’s products and services, whether directly or indirectly, through methods including but not limited to link hijacking, redundant extraction, unauthorized scraping, simulated downloads, deep linking, or fraudulent registration. Additionally, you may not delete, obscure, or alter domain names, platform-specific identifiers, trademarks, or other proprietary notices in any manner.
- If you discover any vulnerabilities or defects in the services provided by Z.ai, you are encouraged to report them through the feedback feature available within the interface or through the designated contact methods specified in these Terms. You must not publicly disclose, distribute, or publish any vulnerabilities or defects through the internet or other channels.
- If you add new data, during your use of the Z.ai and models within the platform, the resulting responsibilities shall be borne by yourself. If you suffer damage after training, fine-tuning and development and claim that we should bear the responsibility, you shall prove that the damage is unrelated to your training, fine-tuning and development, otherwise we shall be exempted from liability for the damage.
- If you use our Services to provide services to any third party, you assume full responsibility for all associated rights, obligations, and liabilities. We shall not be liable for any losses resulting from such use.
- Third Party Services a) The Services may include third-party services, such as third-party plugins, APIs, or other applications. You acknowledge and agree that these third-party services are provided to you directly by the respective third-party service providers. You must comply with the terms and conditions set forth by these third parties (such as Terms of Use, Privacy Policy, Content Policy etc.), and any disputes arising from your use of such services must be resolved independently between you and the third-party provider. b) You acknowledge and agree that your use of third-party data,models, plug-ins, APIs, or other applications is subject to the terms and agreements of the respective third-party providers. If your Input contains illegal or inappropriate content, certain third-party services may refuse to generate Outputs for you.
- If you use our service in the United States, you, together with your affiliates, employees, service providers, end users and any third parties under your direction or control, shall not use the Services to:process, store, or transmit any technical data, software, or content subject to the ITAR administered by the U.S. Department of State, or the EAR administered by the U.S. Department of Commerce; a) process, store, or transmit any Protected Health Information (PHI) or other data regulated under the Health Insurance Portability and Accountability Act （HIPAA）, its implementing regulations, or any amendments thereto; b) process, store, or transmit any Nonpublic Personal Information (NPI) subject to the GLBA, or any regulations promulgated thereunder; or c) process or store personal information of children under the age of 13 in a manner that violates COPPA or any regulations promulgated thereunder.
IV. Content
- User Content. From time to time, and at our sole discretion, we may permit you to submit text, documents, or other materials to our Services for processing (“Prompts”). Prompts and Outputs are collectively referred to herein as “User Content”.
- You assume full responsibility for all Prompts submitted to our Services. By submitting Prompts, you represent and warrant that: a) You own or hold all necessary rights, licenses, consents, and permissions to submit your Prompts to us. You hereby grant us all rights required to process your Prompts for the purposes set forth in these Terms, including the right to process on such Prompts in compliance with applicable laws and these Terms. b) All content included in your Prompts is either owned by you or that you have obtained all valid authorizations, licenses, and permissions from the relevant rights holders to submit, share, and allow us to process such content as provided under these Terms. c) Any Prompts provided by you to us shall not infringe any third party’s intellectual property rights, trade secrets, or other legitimate rights and interests. You further warrant that you shall not use such User content for any purpose that may constitute an infringement of third party intellectual property rights. d) You have not and will not, in any way, violate data protection laws or regulations, infringe upon the legal rights of any individual or entity, or use User Content for any unlawful purposes. You also ensure compliance with all applicable laws and regulations in protecting the personal data of your end-users, including issuing legally effective privacy notices to end-users. You confirm that you have obtained and retained any required consent from end-users for authorizing us to process your prompts.
- You further agree and acknowledge that: a) Service Improvement and Development. For individual users, we reserve the right to process any User Content to improve our existing Services and/or to develop new products and services, including for our internal business operations and for the benefit of other customers. You hereby explicitly authorize and consent to our: (i) utilization and storage of User Content that does not constitute personal data for the purpose of developing and improving our machine learning and artificial intelligence technologies; and (ii) processing and storage of such User Content in locations outside of the jurisdiction where you access or use the Services. b) Data Collection and Usage. We may collect performance and usage metrics and data pertaining to your access and/or utilization of the Services, which may include, but is not limited to, model versions, inferences, upload times, as well as processing, diagnostic, and other technical data. We retain the right to use such metrics and data to enhance the quality, functionality, and other aspects of the Services and their underlying technologies. c) Public Sharing of User Content. Should you activate any features or functionalities of the Services (as applicable, and which we may, at our sole discretion, make available from time to time) that enable the public sharing of any User Content, you hereby agree and acknowledge that, notwithstanding any other provision within these Terms, any individual or entity with whom you have shared such content shall have the unrestricted right to access, use, save, reproduce, distribute, display, and transmit such content without limitation. You further agree that we shall not be held liable to you for any consequences arising from such public sharing and subsequent use of the User Content by third parties.
- Ownership of User Content. As between you and us, and to the fullest extent permitted by applicable law, you retain all rights, title, and interest in the Prompts you submit and the Outputs generated specifically at your request and provided to you as a response to your submitted Prompts. You acknowledge and agree that the Outputs generated may lack uniqueness and could be similar or identical to Outputs generated for other users or any Third Party. Consequently, your rights in specific Outputs, if any, may not extend to Outputs generated at the request of other users or any Third Party.
- Our Use of User Content. For individual users, we may use User Content to provide, maintain, develop, and improve our Services, comply with laws, enforce our terms, and ensure Service safety. Contact us with any concerns about our use of User Content. You grant us and our affiliates an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable, sub-licensable, perpetual, worldwide license to access, use, host, modify, communicate, reproduce, adapt, create derivative works from, publish, perform, and distribute your User Content, and to authorize others to do so, in any format and on any platform. You also grant us a similar license to use your username and profile picture to identify you as the source of User Content. We may disclose your identity to third parties, including advisors, subcontractors, and those claiming User Content infringes their rights.
- You waive any rights to prior review or approval of marketing materials related to User Content, and all privacy and publicity rights. You also waive any moral rights under the Copyright Act 2021 of Singapore, the rights described in Article 6bis of the Berne Convention for Protection of Literary and Artistic Works 1886, or any other rights of a similar laws. If any such rights cannot be waived, you agree not to assert them.
- For enterprises and developers using API Services, we will not use your User Content for developing or improving Services unless you explicitly agree to such use. Please refer to Additional Terms for further details.
V. IP Rights and Usage Terms
- Each party retains ownership of their intellectual property as it stood prior to using the Services. Neither party’s rights will be transferred to the other, nor will they become jointly owned, as a result of fulfilling these Terms. To avoid any doubt, the ownership and intellectual property rights of our models, including but not limited to its parameters, algorithms, code, and framework structure, belong to us.
- Without our prior written consent, you shall not at any time, in any manner or through any means (whether directly or indirectly, expressly or impliedly, including but not limited to any marketing, advertising, promotion, marketing or other purposes): use, refer to, publish, copy, display (publicly or non-publicly), mention, register or apply to register: (i) any trademarks (whether registered or not), trade names, names, logos or identifiers owned or authorized for use by us or our affiliates, or enable third parties to identify us or any of our affiliates through specific descriptions; or (ii) any names, trademarks, logos, words, terms, symbols or any combinations thereof in any language that are similar to the foregoing. If you violate the foregoing agreement, we have the right to require you to immediately delete the relevant content and be responsible for eliminating the impact and compensating all losses of us.
- You shall not use Z.ai in any manner that infringes the copyrights or other intellectual property rights of any third party. Any content you input that is owned by a third party shall remain the property of its respective owner.
- We are not responsible for any intellectual property infringement resulting from your use of Z.ai in the following ways: a) Using infringing or potentially infringing content when you knew or should have known about its infringement. b) Using unauthorized content within products or services on Z.ai. c) Inducing others to infringe on intellectual property rights through your use of Z.ai. d) Using content that explicitly belongs to a third party without permission. e) Removing or modifying copyright notices or other explicit attributions displayed by Z.ai. f) Using, modifying or otherwise altering AI-generated content in a way that gives rise to the infringement of any third party’s intellectual property rights. g) Combining generated content with external, content of third party, products, or services in a manner that leads to infringement. h) Using generated content for trademark or brand identity purposes without authorization. By using Z.ai, you acknowledge and agree to these terms and accept full responsibility for any violations.
- You agree to defend and indemnify us from all losses, damages, and expenses (including reasonable attorneys’ fees) arising from any third-party claims alleging that: a) your Prompts or any content you submit infringe third-party intellectual property rights; b) you have used the Services in combination with unauthorized third-party products, services, or content in a manner that results in infringement; or c) you continued to use the Services after receiving notice from us to cease such use due to potential infringement.
VI. Copyright Protection Statement
- Reporting intellectual property or legal rights violations: We have established measures and procedures to protect the legitimate rights of rights holders. If you believe that any part of Z.ai or its generated content infringes upon your intellectual property rights or other legal rights, you may submit an infringement notice in the form prescribed by and contain the information required under the applicable laws along with supporting evidence via email to user_feedback@z.ai. We will take appropriate action, including removing or disabling relevant content that we believe violates these Terms. Additionally, we may terminate the visits of users who repeatedly infringe upon the rights of others, as deemed appropriate.
- Legal responsibility for false claims. Please note that if a rights notice contains false statements, the submitter of the notice shall bear full legal responsibility for any resulting consequences, including but not limited to damages incurred by us and associated legal fees. If you are uncertain whether the content in question infringes your rights, we strongly recommend seeking professional legal advice before submitting a notice.
- Required documentation for a rights notice: To ensure an efficient review of your claim, please provide the following information: a) Your detailed contact information, including your full name, a copy of your ID card or passport (if you are an individual), a copy of your business registration certificate (if you are an organization), your mailing address, telephone number, and email address. b) Proof of ownership of the allegedly infringed trademark, copyright, or any other legally enforceable rights. c) A clear and detailed description of the content that allegedly infringes upon your legal rights, along with screenshots or other evidence. d) A specific identification of the content on the alleged infringing webpage, indicating which part violates your rights. e) The following declaration in your notice:“I hereby confirm that the information in this notice is true and accurate. I am the legitimate rights holder of the reported content, or I have been authorized to act on its behalf. The reported content infringes my legal rights. If any information contained herein is false, I will bear all legal responsibilities resulting from such false statement.” f) If you are an individual, you must sign the notice. If you are an organization, the notice must bear your official seal.
- Processing and response time. Upon verifying the authenticity of your claim, we will remove or disable access to the reported content. Please be aware that due to the time required for artificial intelligence model training, our removal or disabling measures may not take effect immediately. We appreciate your understanding.
- We will only process English-language copyright notices that strictly comply with the applicable laws, and these Terms. Non-compliant notices will not be processed.
- We will duly consider all compliant notices. You agree that before pursuing any legal action or remedy against us regarding infringing material, you must first provide us with a compliant notice and a reasonable opportunity to remove the material after our receipt. If we remove the material in response to your notice, you irrevocably waive any right of action against us under applicable law for any infringing material appearing on our Services before our removal under this section.
- You expressly agree and acknowledge that we have no control over, and are not responsible or liable for, any content or material on third-party platforms or services.
VII. Paid Accounts
- When you use our fee-based Services, you may need to prepay for such Services. Your balance will be consumed if you use our paid services, and we reserve the right to suspend services if your balance are insufficient.
- We have the right to determine the charging standards for fee-based services. The specific charging standards including but not limited to recharge methods, billing prices, consumption methods, and free quota for paid services are subject to the standards published on the relevant fee-based service pages. You may choose and pay for the corresponding Services according to your needs.
- We may adjust our pricing model based on our business strategy. If such adjustments significantly affect your rights, we will promptly notify you through prominent methods such as in-site notifications, website announcements, or emails. If you continue to use the Services after the adjustments, it signifies your acceptance of the adjustments.
- When recharging, please carefully confirm your order, account and information. You shall bear full responsibility for any losses incurred due to improper handling, inadequate comprehension, or insufficient understanding of the charge and billing procedures. You may cancel your paid subscription at any time. However, all payments are non-refundable unless otherwise required by applicable law. These Terms do not override any mandatory local laws that grant you specific cancellation rights.
- You promise and guarantee the legality of the funds used to recharge. Otherwise, We have the right to cooperate with judicial or other government authorities’ requirements to take corresponding measures on your account, including but not limited to locking, sealing, or restricting its use.
VIII. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:- OUR SERVICES ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS;
- WE, ALONG WITH OUR AFFILIATES AND LICENSORS, MAKE NO REPRESENTATIONS, WARRANTIES, GUARANTEES, OR UNDERTAKINGS (WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) REGARDING THE SERVICES, INCLUDING ANY OUTPUTS GENERATED. WE EXPRESSLY DISCLAIM ALL SUCH WARRANTIES, INCLUDING BUT NOT LIMITED TO THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, RELIABILITY, IMPARTIALITY, CONSISTENCY, INTEROPERABILITY, CONFORMITY TO DESCRIPTION, SPECIFICATIONS, OR CRITERIA, COMPLIANCE WITH APPLICABLE LAWS AND THIRD-PARTY RIGHTS (INCLUDING BUT NOT LIMITED TO DATA PROTECTION, EXPORT CONTROL, AND INTELLECTUAL PROPERTY LAWS), AND UNINTERRUPTED ENJOYMENT. WE FURTHER DISCLAIM ANY GUARANTEES THAT THE SERVICES OR OUTPUTS WILL BE FREE FROM MALICIOUS, ERRONEOUS, MANIPULATED, INAPPROPRIATE, COMPROMISED, OR OTHERWISE HARMFUL CODE OR DATA, AS WELL AS ANY WARRANTIES ARISING FROM TRADE USAGE OR PRIOR DEALINGS;
- WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE, ERROR-FREE, OR SECURE, NOR DO WE WARRANT THAT ANY CONTENT WILL REMAIN INTACT, UNALTERED, OR FREE FROM LOSS; AND
- YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF ANY OUTPUTS GENERATED BY OUR SERVICES IS ENTIRELY AT YOUR OWN RISK. YOU MUST NOT RELY ON SUCH OUTPUTS AS YOUR SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION, NOR SHOULD THEY BE USED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.
IX. Limitation of Liability
- Service limitations and no guarantees. You acknowledge that despite our best efforts, due to inherent technical limitations in the technology supporting Z.ai’s services, we cannot guarantee the following: a) Z.ai may not meet your specific needs or expectations, and any products, services, or content obtained through we may not fulfill your intended purposes. b) We do not guarantee that the content generated by Z.ai will be 100% accurate, reliable, complete, functional, timely, secure, error-free, uninterrupted, or continuously stable. You should not rely on Z.ai’s Outputs as your sole source of factual information or as a substitute for professional advice. c) Although Z.ai applies AI-driven filtering mechanisms, some Outputs may still contain inaccuracies, inconsistencies, or material that could be deemed inappropriate. The Output of our Services does not represent the views or opinions of us, and you are responsible for assessing its accuracy and suitability, including conducting human review where necessary. d) Z.ai does not comprehend user inputs in the same way as a human, nor does it recognize underlying risks or ethical implications. The Outputs does not constitute advice or recommendations. You must make independent decisions based on your circumstances, and we are not liable for any risks or direct or indirect losses arising from reliance on Z.ai.
- Exemption from liability for service disruptions. Z.ai fulfills its basic obligations as required by law; however, we are not liable for any failure, defect, delay, or modification in service performance due to: a) Force majeure events, including but not limited to natural disasters, strikes, riots, wars, governmental actions, and judicial or administrative orders. b) Failures in public utilities or third-party services, such as power outages or network disruptions. c) Situations where Z.ai has exercised reasonable management and due diligence, but disruptions occur due to routine or emergency system maintenance, system failures, software malfunctions, or cybersecurity threats.
- “As is” and “as available” disclaimer. Unless otherwise explicitly stated in a written agreement, all information, content, materials, products, and services provided through Z.ai, including its generated content, are offered strictly on an “as is” and “as available” basis without any warranties of any kind.
- Exclusion of certain damages. Neither we nor our affiliates, licensors, suppliers, or distributors shall be liable for any indirect, incidental, special, consequential, or exemplary damages. This includes, but is not limited to, damages for lost profits, loss of goodwill, loss of data, loss of use, or other intangible losses, even if we were advised of the possibility of such damages.
- Cap on liability. Our total liability under these Terms shall not exceed the greater of: a) The amount you paid for the service that led to the claim within the 6 months preceding the liability, or b) One hundred dollars ($100).
- Jurisdictional variations. Some jurisdictions do not allow certain warranty disclaimers or limitations on liability. In such cases, the limitations set forth in this section will apply only to the maximum extent permitted by the laws of your country or state of residence, and you may have additional rights under local law.
- User commitments and liability. You acknowledge the limitations of Z.ai and agree to comply with these Terms and all applicable laws and regulations. You agree not to engage in any actions that would result in legal claims, arbitration, compensation, or losses against Z.ai, its affiliates, or its employees in connection with your use of the platform. In the event of any such claims or disputes, you will be solely responsible for any resulting liabilities.
- Minor protection and liability disclaimer. You acknowledge and agree that, despite our implementation of comprehensive measures to protect minors, we cannot fully guarantee that their use of this Service will always be controlled due to technical limitations, intentional misuse, or improper use by users. We bear no legal responsibility for any violations of laws, these Terms, or Platform Rules by minors, nor for any loss or harm resulting from a minor’s actions or a guardian’s failure to provide proper supervision. We strongly recommend that minors use this service under the guidance of their guardians, who are responsible for supervising their activities.
X. Export Control and Sanctions
- You understand that your use of Services, providing Inputs to and obtaining Outputs via Services, might be subject to all applicable laws and regulations of export controls and sanctions laws (collectively “Export Control and Sanctions Laws”) .You confirm that you and any person or entity you represent are not listed on any export control or economic sanction lists, nor are you or persons and entities you represent deemed to be included (including due to equity, control, or other affiliation relationships) in any such lists.
- Such lists include but are not limited to the United Nations Security Council Sanctions List; the U.S. Specially Designated Nationals and Blocked Persons List (SDN List); the U.S. Entity List; the EU Consolidated List of Persons, Groups and Entities Subject to Financial Sanctions; China’s Unreliable Entities List, Export Control List, and Countermeasures List; and all other applicable control and sanctions lists issued by competent authorities with jurisdiction over you.
- You confirm that you are not located in the following regions: Iran, North Korea, Cuba, Crimea, Donetsk, or Zaporizhzhia.
- You understand that your use of the service, the inputs you provide to the service provider, and the Outputs you obtain through the service may be subject to all applicable export control and sanctions laws (collectively, “Export Control and Sanctions Laws”).
- You confirm that you are solely responsible for complying with all applicable Export Control and Sanctions Laws related to your use of the service and your end users’ access to and use of the services.
- You represent and warrant that the service shall not be used for the benefit of, nor exported, re-exported, or transferred to: (a) any person or entity located in Iran, North Korea, Cuba, Crimea, Donetsk, or Zaporizhzhia; (b) any party subject to restricted lists under applicable Export Control and Sanctions Laws that would prohibit your use of the service.
- Our service shall not be used for any prohibited end use, including military purposes or end uses involving human rights violations. You and your end users shall not provide inputs containing materials or information that require export control licenses.
XI. Termination
- Termination by you. You may terminate these Terms through any of the following methods: a) By closing your account; b) By ceasing to use the services and explicitly rejecting any proposed changes before they take effect; c) By expressing your intent to discontinue using our Services and meeting the platform’s termination conditions. If you submit a request to delete your account, we will review and process your request. Once approved, your account will be deleted, and these Terms or any other terms as between you and us will be terminated.
- Termination by us. We reserve the right to terminate your access to the services by deleting your account under the following circumstances: a) Violation of the service agreement – If you breach the terms of these Terms, we may terminate your access in accordance with its enforcement policies. You will be notified upon termination. If you attempt to re-register under your own or any third party’s name after termination, we reserves the right to terminate your access again. b) Inability to contact you – If the email or phone number provided during registration is no longer valid or cannot receive messages, and you fail to update your contact details within three business days after being notified, or if we cannot reach you through any means provided at registration. c) False registration information – If we determine that the key details in your registration information are false. d) Rejection of updated terms – If these Terms are terminated or updated, and you explicitly refuse to accept the new terms. e) Illegal or unauthorized activity – If you post illegal content, infringe on others’ legal rights, or engage in other serious violations of laws or Platform Rules. f) Repeated violations of Platform Rules – If you repeatedly violate Z.ai’s platform policies, and the violations are deemed serious, leading to account suspension under Platform Rules. g) Other grounds for termination – If we determine that your account should be terminated for any other justified reason.
XII. General
- Entire agreement. These Terms represent the complete and final agreement between you and us regarding the Services and any related matters, replacing any previous written or verbal agreements on the same subject.
- Updates and changes. We continually develop and improve our Services and may update these Terms or the Services themselves from time to time. Changes may occur due to: a) Legal or regulatory updates, b) Security or safety concerns, c) Events beyond our reasonable control, d) Routine service improvements, or e) Adaptation to new technologies. We will notify you of these changes by updating our website, sending an email, or using other appropriate communication methods with at least 30 days advance notice. Any changes take effect as soon as they are posted on our website. If you disagree with the updated Terms, you must stop using the Services immediately and notify us in writing to close your account. Continuing to use the Services after notification means you accept the updated Terms.
- Independent Relationship. You and us are independent entities. These Terms do not create an agency, partnership, joint venture, employment, or franchise relationship between us.
- Service Discontinuation. We reserve the right to discontinue, suspend or modify the Services at any time, and may provide you with prior notice where reasonably practicable.
- Severability. If any part of these Terms is found to be illegal, invalid, or unenforceable under the law of any jurisdiction, the remaining provisions will still be valid and enforceable to the fullest extent possible.
- No waiver of rights. If we delay or choose not to enforce any part of these Terms, it does not mean we waive our rights. We retain the right to act on any future or similar breaches. Our rights and remedies under these Terms are in addition to any other legal rights we have.
- No assignment without consent. You cannot transfer, assign, sublicense, or subcontract your rights or obligations under these Terms to anyone else without our prior written consent.
- Breach and remedial actions. If you engage in any of the following actions, it will be considered a breach of contract, and we reserve the right to take appropriate measures: a) We have the right to review your registration information and service usage. If we identify or suspect any issues, we may issue inquiries or require corrective action. If you fail to provide a reasonable response within a reasonable timeframe, we may take measures such as restricting, blocking, or deleting your registration information or service access. b) We have the right, without prior notice, to delete or impose restrictions on content you publish through our services if we reasonably believe that: i. It contains fraudulent, malicious, or harmful false information. ii. It disrupts the normal order of the platform. iii. It violates public interest or may seriously harm the legitimate rights of us or other users. If your breach causes us any loss, we have the right to seek compensation from you. Such losses include, but are not limited to, damage to our reputation, lost business opportunities, legal costs (such as litigation, arbitration, attorney fees, travel expenses, investigation costs, notarization, and appraisal fees), as well as any compensation, penalties, or fines paid to third parties, including those arising from administrative or criminal sanctions.
XIII. Governing Law and Dispute Resolution
- You understand and agree that when using Z.ai products in different regions, you must comply with all applicable laws, regulations, and policy requirements of those regions.
- You may not resell, export, or transfer Z.ai products, or any products developed using Z.ai, to specific individuals or countries subject to regulatory restrictions. Furthermore, you may not directly or indirectly export Z.ai products or any technology containing Z.ai products without obtaining all necessary prior approvals from the relevant government authorities and the explicit prior consent of the Z.ai team.
- These Terms, along with any disputes, claims, or legal actions arising from or relating to their subject matter, interpretation, enforcement, or formation—including those based on tort or other non-contractual grounds—shall be governed by the laws of Singapore.
- Any disputes arising from or related to your use of the Services shall be resolved through mutual negotiation between you and us. You may contact us using the details provided at the bottom of these Terms.
- If a resolution cannot be reached through negotiation, any dispute, controversy, difference or claim arising out of or relating to these Terms, including the existence, validity, interpretation, performance, breach or termination thereof, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore.
- If any provision of these Terms is deemed null, invalid, or unenforceable, such provision shall be considered severable and shall not affect the validity or enforceability of the remaining provisions of these Terms.